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PEPPM Bid - Frequently Asked Questions

Jump to the following section:

General Bid Questions
Bid Opening and Evaluation
Bid Documents
- Ancillary Services Form
- State Selection Form & Expanding Contract to Other States
Bid, Award, and Transaction Fees
Using the Epylon eBid System
Resellers
Post Award Requirements

Q: How do I submit my product line?

A: To request consideration for additional or equivalent product lines under PEPPM, please complete the following form: : PEPPM Product Line Consideration Request
All submissions must be received by the Equivalents Due Date as stated in the bid’s Terms and Conditions.
Q: I am in the Epylon portal looking at the documents for the above referenced bid and don’t see any required bid forms except for the Reference templates. Where can I download all other required forms such as the PEPPM pricing template.

A: How to Access Required Documents for Each Product Line

To view the PEPPM-required documents for a Product Line, follow these steps:
1. Go to the "Specifications" tab.
2. Click "View Product Lines."
3. Check the Bid Box next to at least one (or all) Product Lines you're interested in.
4. Click "Add to Bid" (located at the top or bottom of the list).
5. The selected Product Lines will now appear on the Specifications tab.
6. Download the required documents from the "Attachment" column.

📌 Note: Start with the updated Vendor's Guide to eBid (PDF) for detailed, step-by-step instructions on the new system. Use the View the Epylon eBid Quick Start Guide (PDF) if you just need a quick reference.

General Bid Questions

Q: What types of Agencies are using the PEPPM Contract in each state?
A: PEPPM contracts are used by K-14 schools and agencies, local and state government agencies, institutions of higher education and other non-profits.
Q: Does PEPPM change the Due Date for Bid Submission if the FAQs aren’t posted by a certain date?
A: No. Questions received less than seven (7) days prior to bid due date may not be answered.
Q: Is the bid posted on PEPPM or Epylon?
A: Information about the bid is on PEPPM.org. The bid itself is on Epylon.com.
Q: Are schools required to always buy through PEPPM for the duration of the contract if a product is purchased through PEPPM?
A: No. PEPPM is an optional program. Buyers can choose to use the contract for one purchase and not for another.
Q: Does PEPPM do a bid for just services?
A: No.
Q: Can you charge freight for shipping to multiple addresses for one purchase order?
A: Yes.
Q: Do you have to bid the same cost structure for PA and in CA?
A: No. They are separate bids. You can have the same or different cost structures for the two bids. If a vendor bids in both PA and CA with different price structures, they will have to submit two different Price Lists for posting throughout the term of the contracts.
Q: Is pricing locked in for the 3 years? Say the manufacturer changes prices during the contract, how does that impact the PEPPM bid pricing?
A: Whenever the vendor's commercially available base price changes, the Contract sale price can be adjusted according to the vendor's original bid pricing formula. During the term of the contract, pricing should be updated using the Price List template.
Q: What happens if a mistake is made on the pricing can it be adjusted after the contract is awarded?
A: The Awarded Vendor is held to the pricing formula submitted on the Quote Sheet of the PEPPM Pricing template for the term of the contract. However, whenever the vendor's commercially available base price changes, the Contract sale price can be adjusted according to the vendor's original bid pricing formula.
Q: If we have exceptions to the terms and conditions, how do we submit them?
A: Exceptions should be submitted prior to the Consideration of Exceptions Due Date to bidquestions@peppm.org.
Q: If we have exceptions to the Epylon Merchant Agreement, how do we submit them?
A: Exceptions should be submitted prior to the Consideration of Exceptions Due Date to bidquestions@peppm.org. Exceptions to the Epylon Merchant Agreement should be conveyed to and approved by the Epylon Corporation prior to the bid submission. If you have negotiated any exceptions and received approval for any exceptions to the Epylon Merchant Agreement from Epylon, you may attach them to the appropriate question in your electronic bid proposal.
Q: Are PEPPM prices resulting from this bid automatically extended to Government and Higher Ed in PA, or must a Bidder designate on the State Selection form whether it wants PEPPM prices extended to Government and Higher Ed in PA? In other words, is the State Selection Form only to be used to designate other states, or is it also to be used to designate other customer segments in PA?
A: Both. The PEPPM State Selection Form should be used to indicate the intention of extending its PEPPM bid pricing to other customer segments in PA as well as designating other states.
Q: I am bidding as a manufacturer and doing discount off of list price. We have an MSRP price. Are we ok doing off this price?
A: Yes. You can use MSRP as your list price.
Q: Can you add accessories from a different product line if a school wants a XYZ monitor but an ABC computer?
A: Yes. Purchasing third party accessories is addressed in Section VIII.11 Pricing for Bundles of the Terms and Conditions. Third party accessories can be purchased with bid items as long as it is on a 1 for 1 basis. e.g. One XYZ monitor with one ABC computer. An order for 10 ABC monitors without 10 XYZ computers will not be processed unless the vendor holds the XYZ brand contract or is an authorized reseller under that contract.
Q: We are currently in the process of finalizing our PEPPM ebid, and have a quick question about the inclusion of information that is confidential to the company as well as third parties. In some questions, the information requested is not otherwise publicly available or known. Please let us know how we can best convey this information to you without jeopardizing the confidentiality of the information, while remaining eligible for the ebid process.
A: We understand your concern for the confidentiality of the information we request for your PEPPM Product Line Bid response. But, because we award to the lowest responsive, responsible bidder and use your company profile information to measure responsibility, we have to ask for it in our bid request.

I can assure you that this information will remain confidential within our organization and program. I can also assure you that this information will not be made known or displayed at the public bid opening we will conduct.

What I can't do is assure you that we will not provide your bid response information if presented with a "Right to Know" request. As I am sure you know, the law does allow for public documents received by public agencies like ourselves to be requested and by law we must comply. I believe that you must be faced with this same situation for any bid conducted by a public agency including a state general services department.
Q: Can we add manufacturers to the product line bid list?
A: Additional product lines should be submitted to bidquestions@peppm.org by the Request for Equivalents Due Date, for consideration.
Q: We do not currently represent all of the product lines being requested, will that limit our chances for being awarded any part of the contract?
A: We are bidding each product line individually, which means any vendor can respond with a bid for one, some or all of the product lines. Bidding on just one or a few product lines will not have an effect on your chances of being awarded a contract.
Q: Will there be multiple awards given for each product line?
A: No. There will only be one contract award per product line.
Q: A question asks for information about Sales Offices and contact information. Does PEPPM mean contact information for our Channel Partners? Or, are you seeking contact information for Territory Managers?
A: Please identify any sales offices that will serve PEPPM. Include address, phone and fax information. If you are planning to use authorized resellers if awarded a contract under PEPPM, you should provide contact information for those resellers you are planning to utilize on the contract and to include their address, phone and fax information.
Q: How do you define street pricing?
A: Street pricing is the pricing any private or public entity would be charged for that product online or at a store.
Q: Regarding the evaluation phase, what if you submit pricing which is consistently lower than all other bidders?
A: PEPPM awards to the lowest responsive, responsible bidder.
Q: Is refurbished acceptable, or should products be new only?
A: Products offered by a Bidder and those sold by an Awarded Vendor or Authorized Reseller must be new and may not be refurbished. (See section VI.2 of the Terms and Conditions)
Q: Do you have to have an ERATE to bid?
A: E-rate only applies to certain eligible product lines. Please see section VI.16 E-rate Program Mini-Bid Process and Compliance of the Term and Conditions.

Bid Opening and Evaluation

Q: Do we need to physically be here in order to see the opening of the bid or can it be viewed electronically?
A: The bid opening will not be broadcast. You must be physically present at the CSIU to see the bid opening.
Q: If you are a new vendor, how is past performance scored?
A: Past performance in these situations will be based on references provided with the bid.

Bid Documents

Q: Are the PDF files attached to the eBid allowed to be modified?
A: No.
Q: Does PEPPM require a proof-of-supply letter from a manufacturer in order for a Reseller/Dealer to bid a product to PEPPM?
A: We do require a manufacturer letter or alternate documentation of the reseller's ability to fulfill the obligations of a PEPPM awarded contract. A manufacturer letter is the preferred documentation of product availability as well as the manufacturer’s confidence in the vendor’s ability to sell and support their products.
We accept alternative documentation because many times a reseller who wants to bid is unable to get an official manufacturer letter in time for the bid, the manufacturer refuses to provide letters or the bidder uses a distributor or aggregator as their source of the product. In each of these cases we research the situation to be sure the bidder is a "responsible" bidder that can fulfill the obligations of a PEPPM awarded contract. The type and quality of the letter or documentation does have an effect on the score of the bid.
Q: You have requested that “A source of supply letter is attached alongside each product line you are bidding.” Does this mean that if this letter is NOT supplied, then the bid can not be awarded to that vendor?
A: As always, a proof of supply response is necessary. As you read the terms and conditions, you will see that it does not have to be a letter from the manufacturer if the manufacturer is not your source of the product. If an aggregator or distributor source is used, you need documentation from them that you are eligible to buy the bid products from them. A non- response to the proof of supply is not listed as an automatic bid rejection, but it is weighted such that it could have that effect. Certainly a letter explaining why you cannot provide a proof of supply of some type and how you propose to guarantee your ability to fulfill you responsibilities under a bid award would be in order.
Q: Will PEPPM accept pricing which is rounded or is it required that pricing be extended two decimals?
A: Pricing rounded to the nearest dollar is accepted.
Q: In reviewing the FAQs, the above question states that pricing can be rounded to the nearest dollar, however, when using the pricing template provided, the cell for "Your Effective Bid Price" is protected, so rounding is not possible.
A: Your Effective Bid Price is automatically calculated by the PEPPM Pricing Template and will calculate to nearest cent. Our answer to the question above was intended for a bidder that wanted to enter prices to the nearest dollar in the Price Before Discount or Mark-Up column, not for Your Effective Bid Price result. That will always be shown to the nearest cent.
Q: Regarding the question about Marketing on the bid form, can you explain this more with any examples? What type of marketing would be expected?
A: See section IX.9 Marketing Plan in the RFB terms and conditions attached in the bid.
Q: How extensive of a marketing plan do we need to submit?
A: The marketing plan should clearly identify the ways in which the bidding vendor would promote the knowledge of its PEPPM contract(s) to its clientele throughout the term of the contract.
Q: Do I need to attach a price sheet after we complete the question portion of the bid to complete the process? If so what format do I use?
A: Yes, there is a PEPPM Pricing template in the bid that you need to download, complete and attach to each product line you are bidding.
Q: Do you need to provide a manufacturer letter if you are the manufacturer?
A: No. You will receive all the points as long as you answer the corresponding question in the bid that you are the manufacturer.
Q: Is there a form or something that must be submitted for leases?
A: There is no additional form required for completing lease transactions. Vendors must provide their terms and conditions of the lease, and the commodity pricing of the lease has to be at or better than the PEPPM bid price.
Q: In regard to variable discounts, can you define a category as miscellaneous? We have a lot of categories, but the product might not fit in a defined category provided.
A: No. A miscellaneous category would not allow us to know whether a new product item that comes along would belong in that category and therefore be priced with the miscellaneous category discount.
Q: For the PEPPM Pricing template that you upload as an attachment on Epylon for the PA bid, is it required to be signed?
A: Submission of the PEPPM Pricing template is considered to be a “signed” document.
Q: Does a prior Awarded Vendor still need to provide references?
A: Yes. All Bidders are required to provide references dated within the bidding period.
Q: In the Questions section, a question instructs the Bidder to attach a file containing the warranty statement or policy alongside the name of each product line being bid. Is this asking for the actual warranty statement (terms and conditions of the warranty), or for information on the length of the warranty? Warranty length varies by model in each product line we are bidding; if that information is what is being requested, may a Bidder attach a separate PDF document with a summary of the warranty periods for the models within a product line?
A: Please see section Section VI.12 Standard Warranty of the terms and conditions. We are seeking the actual warranty statement (terms and conditions of the warranty) as well as the length of the warranty. Bidders may attach a separate PDF document with a summary of the warranty periods for the models within a product line.

Ancillary Services Form

Q: Does the Ancillary Services Form apply to all the states you select in your State Selection Form?
A: Yes. If you are unable to extend services to certain states, you can specify which states you want to extend your services to in the note section of your Ancillary Services Form, which is located at the bottom of the form. Identifying these states indicates your proposal of services and pricing structure available in those states. It is not a guarantee that the schools and agencies in those states can make use of those services. Some states have very particular bid requirements when it comes to services.
Q: If Services for Installation not listed, and LEA wants a Project with installation, will Vendor be allowed to provide project proposal with services and supporting products not listed on award?
A: Services can be included on the Ancillary Services form in order to be bid protected. If services are not included on the Ancillary Services form, when quoting a project proposal those services must be clearly identified as "NON-PEPPM" so the buyer is aware they are not bid protected.
Q: How do we identify services to be provided by authorized resellers that may or may not offer all of the named services?
A: First, bidders are not required to offer any of the services listed on the Ancillary Services Form. If they directly or their authorized resellers indirectly offer services, the bidder should enter their proposed services (direct or indirect) available from them or any authorized resellers with pricing they feel would be fair and a value to the buyer. The resellers that are authorized would have to commit to pricing their offered services at or below the rate provided by the bidder on the Ancillary Services Form. If they cannot do that, they should not be authorized to provide services. Remember that services that are not identified on the Ancillary Services Form cannot be offered under PEPPM bid protection during the term of the contract.
Q: Could you provide more explanation for the services of Engineering, Asset Tag Services, and Network Operating Systems Engineering?
A: The list of services on the Ancillary Services Form is only a suggested list for your convenience. Bidders may add additional services available or ignore services listed if they do not apply. In a listed service such as Inspection and Maintenance Services, the form allows space where you can further describe any conditions or circumstances that may affect your ability or cost to provide the service. e.g. Provide maintenance but not inspection services.
Q: On the Ancillary Services Form, what is the Bidder expected to enter in the Direct and Indirect columns? Is this meant to designate whether the Bidder provides each service directly or indirectly?
A: The Direct and Indirect columns should be used to reflect the services offered directly from the awarded vendor or indirectly by their authorized resellers. See “ASF Example” tab and “Attachment Example” tab for different examples of how to fill out the Ancillary Services Form. Also, see section VI.15 Ancillary Services Related to Products in the Terms and Conditions for further explanation on what is expected when completing the Ancillary Services Form.
Q: Should pre-packaged services such as extended warranty, support, installation, etc. be included as subcategories on the product line template (Quote Sheet and Bid Response) or on the ancillary services form?
A: If the services have a SKU that has a standard list price, it should be entered in the product line template (Quote Sheet and Bid Response tabs). Those services and other services offered (based on the type of service or level of staff involved) at hourly or other forms of rates, should be entered into the Ancillary Services Form and the PEPPM discount identified as a percent off of the list price for those services. e.g. A list price of $150/hr for a technician might have a 10% discount resulting in a PEPPM price of $135/hr.
Q: Some of the services listed in the Ancillary Services Form are provided at pricing not based on discount off list or mark-up from cost (such as fixed price, hourly rates, scope of work, etc.). May a Bidder include those services and the associated pricing?
A: Yes. See “ASF Example” tab and “Attachment Example” tab for different examples of how to fill out the Ancillary Services Form. Also, see section VI.15 Ancillary Services Related to Products in the Terms and Conditions for further explanation on what is expected when completing the Ancillary Services Form.
Q: Since our Ancillary services will be provided by resellers, can this document be added after the bid?
A: No. You need to provide an Ancillary Services Form with the bid upfront. In your instance, you would be marking the services that your resellers are going to provide as “Indirect” services with the discount % and cost. You can also attach a document in addition to completing the Ancillary Services Form to further break out the services that are going to be provided if that is easier. The more detail you can give us the better. See “ASF Example” tab and “Attachment Example” tab for different examples of how to fill out the Ancillary Services Form. Also, see section VI.15 Ancillary Services Related to Products in the Terms and Conditions for further explanation on what is expected when completing the Ancillary Services Form.
Q: On the Ancillary Services Form, do services have to be related to the product category?
A: It is a good idea to identify any and all ancillary services that your company can provide across the spectrum of technology products. However, bid protection of services will be limited to services provided associated with bid protected commodity items being purchased.

State Selection form & Expanding Contract to other States

Q: Does PEPPM anticipate the states using the PEPPM contract to be the same, less, or more in the upcoming year?
A: States using the PEPPM contract vary from year to year. We consistently have 40+ states using our contracts each year.
Q: If a vendor bids in PA and extends to all other states, is the vendor not allowed to extend to CA?
A: You can extend your PA bid pricing to California, however, your PA pricing will not be posted as available in California on the PEPPM and Epylon websites. The PA contract is piggybackable but some schools and agencies in CA may not be able to piggyback a contract awarded by another state’s agency. It will be up to each California buyer to decide whether or not they can piggyback the PA contract award.
Q: If you bid for PA only and receive the award, can you later extend to other states after the award?
A: Yes. You must complete an Amended State Selection Form and submit it to PEPPM.
Q: Can you later extend from K-14 to other LEAs (i.e. Higher Ed.) after the award has been made?
A: Yes. You must complete a State Selection Amendment Form and submit it to PEPPM.
Q: Are there more or less points given or taken away during the evaluation process for selecting to extend to more states than just PA or CA?
A: No. There are no points given or taken away for electing to extend to more states than just PA or CA.
Q: Is it a vendor’s choice on what states they want to extend their contract to?
A: Yes.
Q: Can an Awarded Vendor amend their State Selection Form?
A: Yes. An Awarded Vendor can amend their form at any time during the term of the contract.
Q: Is there a fee for extending your contract to other states?
A: No.
Q: Can a PA school choose to buy off of PA or CA if the same award is made, but CA lists lower pricing?
A: Yes. It will be up to each PA buyer to decide whether or not they can piggyback the CA contract award.

Bid, Award, and Transaction Fees

Q: Does the Awarded Vendor pay a PEPPM fee for sales processed through PEPPM for non-PEPPM awarded products?
A: No. PEPPM fees are based on the sale of PEPPM awarded products only.
Q: If a vendor wants to pay transaction fees with a credit card or an electronic transfer, can they do that?
A: Arrangements can be made for alternative payment methods.
Q: Do we have to designate who pays the transaction fees?
A: Whether the Awarded Vendor pays the transaction fees or the authorized reseller(s) can be determined after the award.
Q: Is there a fee for services that are listed on the Ancillary Services Form?
A: Services listed on the Ancillary Services Form become bid protected under the contract and therefore privy to the 1.75% transaction fee charged for the commodities being purchased.
Q: Do the bid evaluation fee and the award fee apply to categories of products under a bid requested product line?
A: No. These fees apply only to the product line/brand being requested for bid and not the specific items within the product line. e.g. A product line, ABC Widgets, would have one bid evaluation fee and one award fee even though there may be subcategories of products under the ABC Widgets brand.
Q: Within the Bid document, under section IV.4 Transaction Fees, the percentage of net sales is said to be 1.75%. In the Epylon Merchant Agreement on page 3 under section 7 the transaction fee on net sales is said to be 2%, which is correct for the PEPPM Product Line Bid?
A: The PEPPM terms and conditions fee of 1.75% applies. The Epylon Merchant agreement of 2% does not apply to PEPPM contracts.
Q: A paragraph mentions an LEA purchasing card and a small fee for which the Awarded Vendor will be required to pay and the awarded vendor will receive payment directly from the card issuer rather than the LEA. What if we do not accept purchasing card payments? What is the amount of the small fee?
A: It is optional for a vendor to accept purchasing cards. The amount of the fee is based on who is the issuer of the purchasing card.
Q: Regarding California, is there an electronic recycling fee?
A: There are mandatory recycling fees on computers and monitors in California. Fees must be collected when sold by law. They are not to be part of the bid price. The fee is like a tax, and there is no transaction fee on the required recycling charge imposed by the state.
Q: In regards to the 1.75% fee associated with the PEPPM contract, how is this fee determined for an awarded vendor and is there a specific usage template that awarded vendors need to fill out and send in to identify contract deals for tracking purposes associated with this fee?
A: The PEPPM transaction fee is based on sales that are processed through PEPPM for product line(s) that are under contract. The awarded vendor or a authorized reseller that is listed on the processed purchase orders will receive an invoice for the fee amount due on a monthly basis for any orders processed in the prior calendar month.
Q: How is the transaction fee for a lease calculated?
A: The transaction fee is paid on the actual equipment, supplies and services that are used as the basis of the proposed lease cost and is covered by PEPPM bid protection. It is not paid on the interest charged for leasing instead of purchasing.

Using the Epylon eBid System

Q: If the vendor is currently registered on Epylon, does the vendor have to re-register?
A: No. You will need to update any changes that may have occurred since last registry.
Q: When you charge a credit card, can we get a receipt?
A: Yes.
Q: If you don’t see both the PA and CA bids when you login on Epylon to view the bids, who should we contact?
A: Epylon’s customer service at (888) 211-7438 or service@epylon.com.
Q: Do you only fill out the Question section of the bid one time, if you are bidding multiple product lines?
A: Yes.
Q: Can the Bidder see if the bid was submitted correctly after clicking the submit button?
A: In some cases where certain information is missing or not entered correctly, the bidder will be notified that an error exists. e.g. If the PEPPM Pricing Template is not identified, the bid would not be accepted. But, just because the bid was not rejected, that does not mean that the bid was completed properly. If the bid has been submitted and accepted, the bidder will be notified.
Q: What happens if we submit a bid early and have to make changes?
A: You can retract the bid and resubmit it.
Q: What would happen if you hit the submit button & forget to attach certain documents?
A: If the missing documents are necessary for being responsive to the bid, the bid may be rejected as non-responsive. If you discover the error before the bid due date, you can retract the bid, attach the missing documents and then re-submit the bid.
Q: Is the Epylon eBid site a secure website?
A: Yes.

Resellers

Q: Could manufacturers win a bid and and then assign VARs?
A: Correct. Once a Contract is awarded, whoever is the Awarded Vendor may add authorized resellers to sell under the awarded Contract.
Q:Can resellers be added at any time during the contract?
A: Yes. You can remove or add additional resellers throughout the term of the contract.
Q: Is there a limit of Authorized Resellers that can be used and is there a charge associated with it?
A: There is no limit. Each Awarded Vendor can remove or add additional resellers throughout the contract term.
Q: If there are issues of poor performance of Authorized Resellers, will the Awarded Vendor be notified?
A: Yes.
Q: What obligations would an authorized reseller have to the Awarded Vendor?
A: The relationship including responsibilities of an authorized reseller to the Awarded Vendor that names them is between the reseller and the Awarded Vendor which will vary. PEPPM defines responsibilities of resellers as adhering to all PEPPM terms and conditions agreed to by the Awarded Vendor including but not limited to selling the products at or below the current PEPPM prices provided by the Awarded Vendor and the payment of transaction fees.
Q: What does listing an authorized reseller mean for the reseller? Is it necessary? Does it give them more visibility?
A: Resellers or manufacturers can bid independently on any of the specified Product Lines. Bidding as a reseller, you are required to meet all the same requirements to be a responsible and responsive Bid, including the upload of a proof-of-supply letter for each Product Line being bid. Once a Contract is awarded, whoever is the Awarded Vendor may add additional resellers to sell under the awarded Contract, but it is not required.

Post-Award Requirements

Q: Upon receipt of an order in the Epylon PO inbox, the Awarded Vendor or Authorized Reseller shall promptly and properly transmit an acknowledgement in return by filling out any additional Purchase Order information and clicking “submit.” Where and how does this happen?
A: It happens within the Epylon eCommerce order system in which all PEPPM orders are processed. Each Awarded Vendor will have to complete and forward to Epylon an Awarded Vendor Account profile which will give you the access to the system. All orders submitted to PEPPM are entered into the Epylon eCommerce system. When this happens, a notice is sent to the vendor’s Epylon PO inbox. It is the vendor’s responsibility to acknowledge receipt of the order by transmitting an acknowledgement by filling out the additional order information and submitting to PEPPM.
Q: Awarded vendors who receive Purchase Orders directly from LEAs, where the Purchase Order is marked as relating to the PEPPM bid and has not first been submitted to the PEPPM purchase order clearinghouse or through the Epylon system, are required to send such Purchase Order to PEPPM for archiving and entry into the AGENCY’s database. Are you asking vendors to “police” this process?
A: If the school’s intent is to have the purchase order processed through PEPPM and somehow sends the PEPPM order directly to the Awarded Vendor or Authorized Reseller, the Awarded Vendor or Authorized Reseller must send the purchase order via email at orders@peppm.org, so that the order can be processed and archived as a PEPPM order. This provides the school bid protection for that purchase. If the buyer’s order is not archived by PEPPM, PEPPM cannot guarantee bid protection because PEPPM will have no support for that purchase.
Q: Exemption certificates, if required, will be furnished on forms provided by the Awarded Vendor. It is our understanding that the state issues the certificates, we do not have a form. Can we request the district to send us a copy of their certificate?
A: Yes. You can request the school district to provide you with their Tax Exemption form or number.
Q: If the Purchase order goes through - does the end user send directly to the manufacture or how does that work? Also would the end user then pay the manufacture or is Peppm involved in billing?
A: PEPPM requests that all Eligible Entities email their purchase orders to the PEPPM Clearinghouse at orders@peppm.org. See Section VII.1 of the Terms and Conditions. Their PO will be made out to the Awarded Vendor or Authorized Reseller. PEPPM order specialists will review them, archive them, and send them to the vendor or reseller electronically through the Epylon eCommerce system. That record is how we keep track of the sales. Orders sent directly to a vendor or reseller must be reported back to PEPPM with a copy of the purchase order. PEPPM is not involved in the billing between the vendor and buyer.